Case Study:
People & Network Infrastructure Performance Tracking
Description
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A large holding company required centralized visibility into the performance of its communication infrastructure and operations across structural departments. -
We built a real-time monitoring solution that consolidates all incident data, tracks KPI metrics and service request statuses, and includes detailed HR analytics. Incident cards provide deep context for resolution, while dashboards offer an at-a-glance view of network and operational health. -
The system provides real-time communication monitoring with alerts for quick issue detection, ensuring minimal downtime and smooth operations.
Challenges
- Fragmented incident reporting made cross-department coordination difficult.
- No real-time visibility into network and personnel efficiency.
- Lack of role-specific views hindered decision-making at different levels.
Solution
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Centralized incident management
Forecasts the impact of parameter changes on cost, resource use, and strategic outcomes -
Real-time insights
Continuous data updates processed every minute enable faster operational decisions and issue resolution. -
Detailed incident control
Incident cards provide rich, drill-down information to accelerate troubleshooting. -
Targeted performance dashboards
Role-based dashboards track KPIs and HR metrics, offering tailored views by user responsibility.
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