Case Study:
Real-Time Communications Tracking
Description
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A mobile telecom operator needed full visibility into the performance of its omnichannel marketing communications platform. -
We developed a real-time monitoring solution that processes 4,000+ events per second from 15 communication channels, without requiring changes to the platform’s source code. The system tracks every step of customer interaction and alerts operators to performance issues and SLA breaches. -
The solution provides real-time dashboards and channel-level analytics, enabling faster issue detection, improved delivery performance, and consistent customer engagement.
Challenges
- No centralized view of campaign execution status across multiple channels.
- Existing monitoring tools lacked speed and detail.
- Needed to ensure SLA compliance without overloading storage systems.
Solution
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Faster diagnostics
Live data streams and visual event log analysis accelerate root cause identification, reducing investigation time from hours to minutes. -
Proactive resolution
Real-time alerts on threshold violations trigger immediate operator actions, helping prevent SLA breaches and minimize customer impact. -
Higher profitability
Supports 150+ users with 20+ integration flows and multiple stakeholders, enabling seamless, data-driven teamwork
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