Case Study:
Telco Performance Management
Description
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A major digital service provider required a unified financial analytics system to monitor commercial and operational KPIs across its branches and territories. -
We developed a centralized command center that enabled real-time financial and operational oversight, delivering monthly reports with key indicators such as segment-wise revenue, subscriber dynamics, ARPU, churn rates, and cost allocation. -
The analytics center offered in-depth margin monitoring, drill-down capabilities to primary documents, and tracked over 100 calculated metrics across 137 business units.
Challenges
- Manual data processing took up to 4 days and limited analytical capacity.
- Margin tracking across regions was fragmented and reactive.
- Reporting lacked depth and flexibility for management decisions.
Solution
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Faster decision-making
Forecasts the impact of parameter changes on cost, resource use, and strategic outcomes -
Improved performance control
Real-time tracking of subscribers and margins by region/department reveals churn and inefficiencies. -
Higher profitability
Centralized data warehouse with 80+ performance metrics uncovered underperforming regions (“red zones”), enabling targeted actions that boosted revenue by $8M annually and improved margins.
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